Privacy Policy

Last Updated: February 13, 2026

At Lawns of Southern New Hampshire (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you use our services or visit our website at lawnsofsnh.com.

1. Information We Collect

We may collect the following types of information:

Contact Information: Name, email address, phone number, and physical address
Property Information: Details about your lawn or property for service purposes
Service Information: Records of services requested, scheduled, and completed
Payment Information: Billing and payment details necessary to process transactions
Communication Records: Records of your communications with us, including SMS messages

2. How We Use Your Information

We use the information we collect to:

Provide and improve our lawn care services
Schedule and manage appointments
Process payments and billing
Send service notifications and updates
Communicate with you about your account and services
Send marketing communications (with your consent)
Respond to your inquiries and customer service requests
Comply with legal obligations

3. We Will Not Share or Sell Your Information for Marketing Purposes

Lawns of Southern New Hampshire will NOT share or sell your personal information, including customer data and contact information, to third parties for their marketing purposes.

4. How We Share Your Information

We may share your information with third parties only in the following circumstances:

Service Providers

We share information with trusted service providers who help us operate our business and deliver services to you, including:

WorkWave: Our business management and communication platform provider
Payment Processors: To process your payments securely
SMS Service Providers: To deliver text message communications

Important: Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services (such as WorkWave).

Legal Obligations

We may disclose your information when required by law, regulation, legal process, or governmental request.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. SMS Messaging Program

Program Description

By providing your phone number and opting in to our SMS messaging program, you consent to receive text messages from Lawns of Southern New Hampshire for the following purposes:

Marketing: Promotional offers, seasonal tips, and special announcements
Service Notifications: Appointment reminders, service confirmations, and schedule changes
Delivery Notifications: Updates on service arrival times and completion notifications

Message Frequency

Message frequency varies depending on your service schedule and communication preferences. You may receive up to 3 messages per scheduled appointment and no more than 10 messages per month. Marketing messages are sent periodically based on seasonal promotions and company updates.

Standard SMS Commands

You can manage your SMS preferences at any time using these standard commands:

START: Opt in to receive messages
STOP or CANCEL: Opt out of receiving messages (you may reply STOP or CANCEL to any message to unsubscribe)
HELP: Get assistance and information about the messaging program

Message and Data Rates

Message and data rates may apply based on your mobile carrier’s plan. Please check with your mobile carrier for details on your messaging plan and associated costs. Lawns of SNH is not responsible for any charges incurred from your mobile carrier.

Opt-Out

You may opt out of receiving SMS messages at any time by texting STOP or CANCEL to any message you receive from us. After opting out, you will receive a confirmation message, and no further messages will be sent unless you re-subscribe by texting START.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information (subject to legal obligations)
Opt out of marketing communications
Opt out of SMS messages by texting STOP

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Lawns of Southern New Hampshire
Email: info@lawnsofsnh.com
Phone: 603-673-4940
Address: 308 Elm Street | Milford, NH 03055